Serene Resort Kata Beach Phuket - Thailand

Reservations & Deposit required

Cancellation & No Show Policy

During Low season (01 Apr 11 – 31 October 11)
• One night non-refundable deposit is required at the time of reservation is confirmed.

ring High Season (1Nov – 19 Dec 11 & 01 Feb – 16 Apr 12)
• The hotel requires to 30% deposit for the entire length of stay at least 21 days prior to arrival date.
• There is no refund for any under stays.

During Peak season (20 Dec 11– 31Jan 12)
• Minimum length of stay 7 consecutive nights
• The hotel requires to full amount of payment for the entire length of stay at least 30 days prior to arrival date.
• There is no refund for any under stays.

Compulsory Gala Dinner
•Compulsory Gala Dinner Christmas Eve on 24 December 2011 Adult 2,900.- Child 3 – 12 years old 1,450.
•Compulsory Gala Dinner New Year Eve on 31 December 2011 Adult 4,500.- Child 3 - 12 years old 2,250.-
•Compulsory Gala Dinner Chinese New Year Adult 1,200.- Child 3 - 12 years old 600.-

Period of Occupancy
• Confirmed accommodations will usually be available of occupancy after 2:00 pm on the day of arrival.
• Check-out time is 12:00 noon.
• Accommodations used from 12:00 noon to 6:00 pm on the day of departure will be charged at the full room rate

Family plan
• No charge will be applied for children under 12 years , sharing parents’ room utilizing existing bedding, with maximum two(2) children per room. If additional bed is required, one extra bed charge will be applied.

Cancellations
• To notify the resort of cancellation within the minimum period specified hereunder :
• Low Season : 7 days prior to arrival (01 Apr 11– 31 October 11)
• High Season : 21 days prior to arrival (1Nov – 19 Dec 11& 01 Feb – 16 Apr 12)
• Peak Season : 30 days prior to arrival (20 Dec 11– 31 Jan 12)
In the event of failure to give the required notice for cancellation and reduction in accommodation numbers, the resort reserves the right to charge a fee equal as same as No Show Policy.

Early check-out policy
• For guest(s) check out earlier from original booking, hotel reserves the right to charge for actual total nights plus early check out fee 1 night.

No-show policy
• In the event of no-show, the resort reserves the right to charge a fee equal 100% for the entire value of the bookings.